Your experience is important to us
Please review this important information when placing a wholesale order. If you have any additional questions, feel free to reach out to us directly
Damaged Delivery Information
Uncommon Cacao strives to deliver excellent customer service throughout the entire cacao sourcing process. We work with partner companies to facilitate the transport of cacao beans from suppliers into the warehouse, storage of cacao in the warehouse, and transport from the warehouse to you. While we do not do these supply chain logistics ourselves, it is of utmost importance to us that we work closely with these partners to provide customer service to you. Despite our best efforts, sometimes issues arise. Please notify us immediately of the situation so we can start a claims process and ensure that no one is charged for the delivery company's error.
Damage Protocol
In the unlikely case that the beans arrive in anything but top form, for example:
- If there are any rips in the sack,
- If the carrier delivers the beans improperly, or
- If the cacao has gotten wet or damaged in some way
There are important steps we’d like you to take.
- Please first make sure to take photos of the delivery.
- Please do not accept the delivery; if you do accept it, there is no guarantee that any claims can be resolved.
- Please clearly indicate on the driver's receipt the extent of any damage that has taken place.
Safety Information
Cocoa beans are a raw material meant for further processing by a chocolate manufacture. These cocoa beans have not been processed adequately according to official FDA regulation to reduce the presence of biological, chemical, or physical hazards including but not limited to microbial pathogens, aflatoxin, mycotoxin, or debris such as stones, sticks or other non-cacao materials.
If your food safety manager requires FSVP documentation for your specific bean purchases, please reach out to hello@uncommoncacao.com
General Information
* If you would like to ship outside of available regions please send an email to orders@uncommoncacao.com
* Orders are shipped from our East Coast or West Coast warehouse locations. You will receive a tracking number when your order has shipped. Please allow for 3-5 business days for order processing.
We commit to quality in your delivery exerience
What is a damaged delivery?
Please review each delivery you receive from us and let us know if your delivery arrives damaged right away.
What each delivery should look like
What a damaged delivery could look like
We believe that the difference between traceability and transparency is published and verifiable data for each and every step in our supply chain.
